Your Privacy Matters at citi777 — Here Is How We Protect It
citi777 takes the privacy and security of every player's personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold over your own data as a citi777 player in Pakistan.
Six Core Commitments citi777 Makes to Every Player
This summary does not replace the full policy below, but gives you a fast overview of where citi777 stands on player privacy.
Data Encryption
All data transmitted between your device and the citi777 platform is protected by 256-bit SSL/TLS encryption. Your personal and financial information is never sent over unsecured connections.
No Third-Party Sale
citi777 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate and improve the citi777 platform.
You Control Your Data
You have the right to access, correct, or request deletion of your personal data held by citi777 at any time. Our support team will process verified data requests promptly.
Minimal Data Collection
citi777 collects only the personal data that is necessary for account management, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is needed.
Defined Retention Periods
Personal data is retained for clearly defined periods consistent with legal and regulatory obligations. Data no longer required is securely deleted or anonymised in accordance with our internal data retention schedule.
Breach Notification
In the unlikely event of a data security breach that poses a risk to your personal information, citi777 will notify affected players promptly and take immediate remediation steps.
This Privacy Policy ("Policy") describes how citi777 ("citi777", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("Player", "you", "your") who access or use the citi777 platform at citi777.app. By registering an account or using any feature of the citi777 platform, you acknowledge that you have read and understood this Policy. This Policy is incorporated by reference into the citi777 Terms & Conditions.
Introduction
citi777 is committed to protecting the personal data of every player on our platform. We operate as an online casino and sports betting service designed specifically for adult players across Pakistan and we understand that trust is at the foundation of everything we do.
This Policy explains in plain, clear English how personal data flows through the citi777 platform — from the moment you first visit the site to the point where your account is eventually closed. We encourage all players to read this Policy in full before registering. If you have questions, our 24/7 English-language support team is available via Live Chat, Telegram, and WhatsApp.
Personal Data We Collect
citi777 collects the following categories of personal data during registration, verification, and ongoing platform use:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, nationality | Account registration, age verification, KYC compliance |
| Contact Data | Email address, phone number (WhatsApp) | Account communications, support, security alerts |
| Financial Data | Easypaisa/JazzCash account number, transaction history, PKR balance | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser version, operating system | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bet amounts, session duration, login timestamps | Responsible gaming monitoring, personalisation, platform analytics |
| Communication Data | Support chat transcripts, email correspondence | Dispute resolution, service quality, compliance records |
citi777 does not collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs, or health data — except where age verification documentation (such as a CNIC) incidentally contains such information, in which case only the minimum necessary data is processed.
How We Collect Your Data
citi777 collects personal data through the following means:
- Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in promotions.
- Automated collection: Technical data collected automatically when you visit or use the citi777 platform, including via cookies, server logs, and session tracking tools.
- Third-party payment providers: Financial transaction data received from Easypaisa, JazzCash, or other approved PKR payment processors when you initiate a deposit or withdrawal.
- Identity verification services: Data received from third-party KYC (Know Your Customer) and anti-fraud verification services used to confirm player identity and age.
Purposes of Processing
citi777 processes personal data for the following specific purposes:
- To create and manage your citi777 Account, including verifying your identity and age (18+).
- To process PKR deposits and withdrawals via Easypaisa, JazzCash, and approved banking channels.
- To deliver the games and betting services available on the citi777 platform, including Aviator, Buffalo King, Jackpot Slots, Cockfighting, live casino, and sports betting.
- To monitor platform activity for fraud prevention, anti-money laundering (AML) compliance, and responsible gaming purposes.
- To communicate with you regarding account status, security alerts, promotional offers (where consented), and platform updates.
- To provide customer support through our 24/7 English-language team and maintain records of interactions for quality and compliance purposes.
- To improve the citi777 platform through aggregated, anonymised analytics.
- To comply with applicable legal and regulatory obligations.
Legal Basis for Processing
citi777 processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to perform the contract between citi777 and you as a registered player — including account management, payment processing, and game delivery.
- Legal obligation: Processing necessary to comply with applicable anti-money laundering laws, identity verification requirements, and regulatory obligations.
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
- Consent: Processing for optional purposes such as marketing communications and certain analytics, where we have obtained your explicit consent. You may withdraw consent at any time.
Data Sharing & Disclosure
citi777 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. However, we may share your data with the following categories of third parties where necessary and on a strictly limited basis:
- Payment processors: Easypaisa, JazzCash, and approved banking partners, solely for the purpose of processing your PKR transactions.
- Identity verification providers: Third-party KYC and age verification service providers used to confirm your identity and confirm that you are 18 or older.
- Technology and hosting providers: Cloud infrastructure and platform service providers who process data on our behalf under strict data processing agreements.
- Regulatory and law enforcement authorities: Where we are required to disclose data by applicable law, court order, or regulatory obligation. citi777 will only disclose the minimum data necessary.
- Anti-fraud and AML networks: Industry-standard fraud prevention and anti-money laundering screening services, where required for compliance and platform security.
All third parties with whom citi777 shares personal data are required to maintain appropriate data security standards and to use the data solely for the specified purpose. They are not permitted to use your data for any other purpose.
Cookies & Tracking Technologies
The citi777 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse aggregated usage patterns. The following types of cookies are used:
- Essential cookies: Necessary for the platform to function. These cannot be disabled. They include session management, authentication tokens, and security cookies.
- Functional cookies: Remember your language preference, game settings, and session state to provide a smoother experience on return visits.
- Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the citi777 platform. This helps us improve page performance and game lobby layout.
- Preference cookies: Store your responsible gaming settings, such as session reminder intervals or deposit limit preferences.
You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the citi777 platform. citi777 does not use third-party advertising cookies or behavioural targeting cookies for external ad networks.
Data Retention
citi777 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the fulfilment of legal, accounting, or reporting obligations. Specific retention periods are as follows:
- Account data: Retained for the duration of the account and for a period of five (5) years following account closure, in accordance with anti-money laundering and regulatory requirements.
- Financial transaction records: Retained for seven (7) years from the date of the transaction to comply with financial record-keeping obligations.
- Support correspondence: Retained for three (3) years from the date of the interaction.
- Technical/usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.
Where data is no longer required, citi777 securely deletes or anonymises it so that it can no longer be linked to an identifiable individual.
Data Security
citi777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and citi777 servers.
- Encrypted storage of sensitive personal and financial data at rest.
- Role-based access controls limiting employee access to personal data to those with a legitimate need.
- Two-factor authentication (2FA) available for all player accounts and enforced for all citi777 internal staff access to data systems.
- Regular security audits, penetration testing, and vulnerability assessments of the citi777 platform.
- Incident response procedures designed to detect, investigate, and remediate data security incidents promptly.
While citi777 applies industry best practices, no platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying citi777 support immediately if you suspect unauthorised access to your account.
Your Data Rights
As a citi777 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team via Live Chat or at the email address listed in Section 15.
- Right to Access: You may request a copy of the personal data citi777 holds about you.
- Right to Rectification: You may request correction of any inaccurate or incomplete data in your profile.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to overriding legal retention obligations.
- Right to Restrict Processing: You may request that citi777 limit the processing of your data in certain circumstances.
- Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to processing based on legitimate interests, including profiling for responsible gaming purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
citi777 will respond to verified data rights requests within 30 calendar days. Where a request is complex or involves a high volume of data, we may extend this period by a further 30 days and will notify you accordingly.
Children's Privacy
The citi777 platform is strictly for adults aged 18 years and over. citi777 does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. Age verification is performed during the registration process and citi777 reserves the right to request additional proof of age at any time.
If citi777 becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the relevant data, and take appropriate steps to prevent recurrence. If you believe a minor has registered on the citi777 platform, please notify us immediately via our support channels.
Third-Party Links
The citi777 platform does not contain links to external third-party websites. This Privacy Policy applies solely to data processed on the citi777 platform at citi777.app. citi777 is not responsible for the privacy practices of any third-party service providers accessed independently by players outside the citi777 platform environment.
Marketing Communications
citi777 may send you promotional communications — such as bonus offers, game announcements, and special event notifications — where you have provided explicit consent to receive such communications during registration or through your account settings.
You may opt out of marketing communications at any time by updating your notification preferences in your citi777 account settings, or by contacting our support team directly. Opting out of marketing communications will not affect essential account communications such as security alerts, deposit confirmations, or withdrawal notifications, which are required for the operation of your account.
citi777 does not share your contact details with third-party marketers. All promotional messages you receive will originate directly from citi777 through our official communication channels.
Changes to This Privacy Policy
citi777 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The "Last Updated" date at the top of this document will always reflect the most recent version.
Where changes are material — such as changes to the categories of data collected, the purposes of processing, or your data rights — citi777 will provide advance notice via the Platform or by email to your registered address at least 7 calendar days before the revised Policy takes effect. Your continued use of the citi777 platform after the effective date of any revised Policy constitutes acceptance of the updated terms.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the way citi777 handles your personal data, please contact our support team through any of the following channels:
- Live Chat: Available 24/7 on all pages of the citi777 platform.
- Telegram: @citi777official
- WhatsApp: citi777_support
- Email (plain text — not a link): [email protected]
Our English-speaking support team is available around the clock and will acknowledge privacy-related enquiries within 48 hours of receipt. For formal data rights requests (access, erasure, portability, etc.), please contact us via email with the subject line "Data Rights Request" and include your registered username and a copy of your CNIC for identity verification purposes.
What You Can Ask citi777 to Do With Your Data
These rights are available to every registered citi777 player. Contact our 24/7 support team to exercise any of them. We will acknowledge your request within 48 hours.
Access Your Data
Request a copy of all personal data citi777 holds on your account, including identity, financial, and usage records.
Correct Inaccurate Data
Request that any incorrect or outdated information in your citi777 profile be updated or corrected promptly.
Delete Your Data
Request erasure of personal data that is no longer necessary — subject to legal retention requirements for financial and compliance records.
Export Your Data
Receive your personal data in a structured, machine-readable format for portability to another platform or for your own records.
Opt Out of Marketing
Withdraw consent for promotional communications at any time via your account settings or by contacting our support team directly.
Object to Processing
Object to specific uses of your data, including profiling for analytics or responsible gaming purposes, where no overriding legal obligation applies.
Your Data Is Safe. Your Game Is Yours.
citi777 is built on trust. Clear privacy practices, secure PKR payments, and 24/7 English-language support mean you can focus on the games you enjoy — knowing your data is handled responsibly. 18+ only. For entertainment purposes.